Contact us

Your local Customer Service team is always ready to help.
Whether you have questions about our products, payments, delivery or returns, please don't hesitate to give us a call, or send an email.

Thank you for your interest in our website Protection of your privacy is important to us

Collection, processing and use of personal data

You can visit our site without providing any information about yourself. We only store data without any reference to individuals and without recording the name of your Internet service provider (or IP-Address) or the website from which you visit us. This data is assessed exclusively for the purpose of improving our services and cannot be traced back to you.

We collect personal data only when you provide it to us, through registration, completion of forms or emails, inquiries and similar situations in which you have chosen to provide the information to us. Personal data that we use to register your account are listed below:

We use the data you provide without your express permission solely to fulfil and process your order. Your personal data will be locked after completion of the charging contract and payment and can’t be used for further transactions. You can view or download again the Gift Card you purchased during its period of validity in your personal account. After expiry of the validity of the Gift Card we delete the voucher from our server. Your account will be deleted after a maximum of 5 years, provided you use it again during that period to make a purchase. Your order and invoice information can’t be used for any other purpose and will be permanently deleted after the expiration of any legal saving obligations, provided you have expressly consented to it.


Use of cookies

When you visit our websites we gather, process and use your personal date insofar as this is legally permissible or necessary for processing purposes or has been authorised by you. Cookies help us to design our website according to your wishes and requirements and to enable the use of certain functions. Cookies are small text files that are stored locally on your computer. Most of these cookies are deleted automatically when you close your browser (so-called Session Cookies). Some cookies are permanent and help us to recognise you again when you revisit this site (so-called Permanent Cookies). You can adjust your browser so that it notifies you each time that a cookie is proposed, giving you the chance to decide whether to accept it or reject it generally. The functionality of our website may be restricted if your browser settings do not accept cookies.


Google Analytics

This website uses Google Analytics

Transfer of personal data

For payment processing we transfer your payment date to the credit institution which is commissioned with the payment. If the buyer of the Gift Card chooses to have the Link to the Gift Card sent directly to the recipient by email, that email will also show the name of the buyer as stated in the ordering process. This is so that the recipient knows from whom the Gift Card is being sent.


Right of access

In accordance with the Data Protection Law you have a right to receive without charge information about your stored data as well as, if appropriate, a right to the amendment, blocking or deletion of this data. For more detailed information visit our Data Policy page at


Our Data Protection Supervisor

Should you have any questions concerning the collection, processing and use of your personal data or the disclosure, correction, blocking or deletion of your data - please contact our customer service: